Privacy Policy
Customer Privacy Policy
Last Updated: July 15, 2026
Welcome to Service On Wheel . Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and mobile applications.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
Full Name
Mobile Number
Email Address
Residential or Service Address
Profile Information
Payment Details (processed securely through third-party payment providers)
Service Information
Services booked
Booking history
Appointment schedules
Ratings and reviews
Customer support interactions
Device Information
Device model
Operating system
App version
IP address
Device identifiers
Crash reports and diagnostics
2. Location Permission
Service On Wheel requires access to your device's location to improve your service experience.
Your location may be used to:
Detect your current location for easier address selection.
Display nearby available services and service partners.
Improve service availability based on your location.
Help our service partner navigate to your selected service address.
Prevent incorrect service bookings outside supported areas.
We collect your location only when necessary for providing our services and only after you grant permission.
You can choose to deny or revoke location permission at any time through your device settings. However, some features may not function correctly without location access.
We do not sell or share your precise location with third parties for advertising purposes.
3. How We Use Your Information
We use your information to:
Process and manage service bookings.
Connect you with verified service partners.
Provide customer support.
Send booking confirmations, reminders, and notifications.
Improve our services and application performance.
Prevent fraud and ensure platform security.
Comply with applicable legal obligations.
4. Payments
Payments made through Service On Wheel are processed using trusted third-party payment gateways.
We do not store your complete debit card, credit card, or banking information on our servers.
5. Sharing Your Information
We may share limited information with:
Verified service partners assigned to your booking.
Payment gateway providers.
Technology service providers supporting our platform.
Government authorities where required by law.
We do not sell your personal information to advertisers or other third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.
Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
7. Data Retention
We retain your information only for as long as necessary to:
Provide our services.
Maintain booking records.
Resolve disputes.
Meet legal and regulatory requirements.
After this period, information may be securely deleted or anonymized.
8. Your Rights
Depending on applicable laws, you may have the right to:
Access your personal information.
Correct inaccurate information.
Request deletion of your account or personal data.
Withdraw permissions granted to the application.
Contact us regarding privacy-related concerns.
9. Cookies and Analytics
Our website and application may use cookies and analytics tools to:
Improve user experience.
Understand application usage.
Measure platform performance.
Enhance security.
You may disable cookies through your browser settings where applicable.
10. Third-Party Services
Our application may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third-party platforms.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page along with the updated Effective Date.
Continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.
