Privacy Policy

 

Customer Privacy Policy

Last Updated: July 15, 2026

Welcome to Service On Wheel . Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and mobile applications.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. Information We Collect

We may collect the following information:

Personal Information

• Full Name

• Mobile Number

• Email Address

• Residential or Service Address

• Profile Information

• Payment Details (processed securely through third-party payment providers)

Service Information

• Services booked

• Booking history

• Appointment schedules

• Ratings and reviews

• Customer support interactions

Device Information

• Device model

• Operating system

• App version

• IP address

• Device identifiers

• Crash reports and diagnostics

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2. Location Permission

Service On Wheel requires access to your device's location to improve your service experience.

Your location may be used to:

• Detect your current location for easier address selection.

• Display nearby available services and service partners.

• Improve service availability based on your location.

• Help our service partner navigate to your selected service address.

• Prevent incorrect service bookings outside supported areas.

We collect your location only when necessary for providing our services and only after you grant permission.

You can choose to deny or revoke location permission at any time through your device settings. However, some features may not function correctly without location access.

We do not sell or share your precise location with third parties for advertising purposes.

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3. How We Use Your Information

We use your information to:

• Process and manage service bookings.

• Connect you with verified service partners.

• Provide customer support.

• Send booking confirmations, reminders, and notifications.

• Improve our services and application performance.

• Prevent fraud and ensure platform security.

• Comply with applicable legal obligations.

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4. Payments

Payments made through Service On Wheel are processed using trusted third-party payment gateways.

We do not store your complete debit card, credit card, or banking information on our servers.

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5. Sharing Your Information

We may share limited information with:

• Verified service partners assigned to your booking.

• Payment gateway providers.

• Technology service providers supporting our platform.

• Government authorities where required by law.

We do not sell your personal information to advertisers or other third parties.

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6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

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7. Data Retention

We retain your information only for as long as necessary to:

• Provide our services.

• Maintain booking records.

• Resolve disputes.

• Meet legal and regulatory requirements.

After this period, information may be securely deleted or anonymized.

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8. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.

• Correct inaccurate information.

• Request deletion of your account or personal data.

• Withdraw permissions granted to the application.

• Contact us regarding privacy-related concerns.

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9. Cookies and Analytics

Our website and application may use cookies and analytics tools to:

• Improve user experience.

• Understand application usage.

• Measure platform performance.

• Enhance security.

You may disable cookies through your browser settings where applicable.

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10. Third-Party Services

Our application may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third-party platforms.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page along with the updated Effective Date.

Continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.

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Partner Privacy Policy
Last Updated: July 6, 2026

Service On Wheel Partner is operated by us. This Privacy Policy explains how we collect, use, and protect your information when you use the Service On Wheel Partner mobile application.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

When you register as a service partner, we may collect:

1. Full name
2. Mobile number
3. Email address
4. Gender (if provided)
5. Language preference
6. Profile photograph
7. Service category
8. Business and service area details
9. Identity verification information (if applicable)

Location Information

The App collects your device's location to support its core functionality.

Location access is used to:

1. Verify your service area (city/pincode) during partner onboarding.
2. Display your current location within the App.
3. Support location-based features required to provide our services.
4. Help prevent fraudulent registrations and ensure partners are assigned to the correct service area.

The App may request location permission, including background location where required for these core features. Your location information is used only to provide and improve our services and is never used for advertising or marketing purposes.

Camera and Photos

The App may access your device's camera and photo gallery to:

1. Upload your profile photograph.
2. Upload identity verification documents.
3. Capture and upload service-related photographs when required.

Push Notifications

We may collect push notification tokens to send:

• New job notifications
• Booking updates
• Service reminders
• Account notifications
• Important operational announcements

2. How We Use Your Information

We use your information to:

• Create and manage your partner account.
• Verify your identity and service area.
• Complete partner onboarding.
• Provide location-based services required by the App.
• Process bookings and payments.
• Improve our services and application performance.
• Detect fraud and prevent misuse.
• Provide customer support.
• Comply with applicable legal requirements.

3. Information Sharing

We may share your information with:

• Customers receiving your services (such as your name, profile photo, and service status during active bookings).
• Payment service providers.
• Analytics and crash reporting providers.

We do not sell your personal information to third parties.

4. Third-Party Services

The App may use third-party services such as:

• Google Maps Platform
• Firebase Analytics
• Payment gateway providers

These third-party services have their own privacy policies governing the use of your information.

5. Data Retention

We retain your information only for as long as necessary to:

• Provide our services.
• Maintain account and booking records.
• Meet legal and regulatory obligations.
• Resolve disputes.
• Prevent fraud.

When information is no longer required, it is securely deleted or anonymized where appropriate.

6. Data Security

We take reasonable technical and organizational measures to protect your information, including secure transmission, restricted access, and industry-standard security practices. However, no method of electronic storage or transmission is completely secure.

7. Your Rights

You may:

• Access your personal information.
• Update or correct your information.
• Withdraw permissions where applicable.
• Request deletion of your account and personal data, subject to applicable legal requirements.
• Contact us with any privacy-related questions.